When You Can’t Say Yes 1.0
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There are times when you’re serving someone, and you simply can’t say yes. Despite trying your best to provide the highest service, situations occur that are out of your control and affect how you do your job. So, what do you do when you can’t say yes? 

 

Learning Objectives –
• When You Can’t Say Yes
• Say Yes Even if the Answer is No
• Setting the Cultural Default to Yes 

 

 

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