Understanding Those You Serve 1.0
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To understand those you serve, you need to learn about understanding what others value. Everyone you serve has set values, and those values influence how they’ll select the product or service you’re going to provide them. Their values will also dictate how they’re going to evaluate your service once they’ve received it. To do this, it’s important to know how to evaluate a customer’s set of values. When you buy something, you get a service or product, have you ever wanted it faster than what’s offered to you? The answer is probably yes; you want it right now.

 

Learning objectives –
Immediacy of needs
Quality and agility
Personalization

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