When was the last time you masked an emotion at work? Perhaps you were sad about a family issue, or cranky due to lack of sleep, and tried to cover these feelings. How often do you hide your true emotions to preserve a professional persona? Emotions shape an individual’s belief about the value of a job, a company, or a team. Emotions also affect behaviors at work. Research shows that individuals within your own inner circle are better able to recognize and understand your emotions.
At the conclusion of this course you should have:
The connection between emotions, job satisfaction, and stress levels
Learned about emotional labor and the different types of emotional acting people perform in the professional world