Most people are uncomfortable with conflict, but is conflict always bad? There are different types of conflict,
resulting in pros and cons within an organization. Perhaps the most important thing to realize is that managing
conflict and engaging in effective negotiation are key to nurturing and preserving working relationships and
fostering a positive work environment.
At the conclusion of this course you should have:
Understood organizational conflict
Learned how conflict can both benefit and harm an organization,
and how negotiation is an effective way to decrease conflict