Turn Lemons into Lemonade 1.0
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How do you handle complaints effectively? That is, how do you take a lemon, a problem that’s occurred and it could be your fault, it could be the organization’s fault, or it could be a mistake that even the customer or somebody else’s made – and turn it into a positive? You take that bad situation – that lemon -and turn it into a good situation or lemonade.

 

Learning objectives –
Complaints as Opportunities
Resolution Steps
How to handle customer complaints

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