Package Your Service with Warmth 1.0
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As a customer, do you remember the feeling you had when a customer service representative made you smile, and you felt happy with the service you received? Building a good relationship with your customer can be challenging but also fulfilling. Your customer’s perception of you is very important to establish a good connection.

 

Learning objectives –
Focus on the Customer
Build Rapport
Attentive Listening

 

 

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