Mind the Training Gap 1.0
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Let’s consider who needs customer service training and how effective it is. It’s suggested that training your customer service agents or (CSAs) to surpass expectations is ground zero (the starting position) if you want to create customer loyalty. So, that means that if your CSAs are reliable, dependable, and proactive, your repurchase rate could more than double. And your goal should be that with an exceptional training program, you can have a first-class support team.

 

Learning objectives –
Achieving customer satisfaction
How to provide first rate service

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