Matching Communication Styles for Improved Collections 1.0
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This course guides you on how matching your communication style to a patient’s and by tuning in to how each patient is speaking will lead to increased success in collecting patient balances when talking about payment obligations.

 

* Identify the different styles of communication.
* Demonstrate how to effectively match patients’ styles of communicating.
* Recognize the link between communication style and successful payment collection.

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