Managing Change 1.0
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If there is one thing that is constant, it’s change, especially in customer service. Customers change, laws change, issues change, and even staff changes. How do you embrace change without the feeling of constant upheaval? Technology and customer expectations have changed how we approach customer service. The use of technology, in some cases, has sanitized the customer service experience. How do you remain efficient, but still offer personal and excellent customer service?

 

Learning objectives –
Circle of Control
Circle of Influence
Circle of Concern

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