Making Customer Empathy Second Nature 1.0
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How do you acknowledge customers with empathy and assurance and make it second nature in your daily routines? You can do this by responding to a customer’s concern and by showing empathy and assuring the customer that you can help them. Showing acknowledgment through empathy and assurance requires sincerity. Acknowledgment is one way of saying, “I hear you” or “I understand what you mean.” It’s the first step in shifting the focus from concern to resolution.

 

Learning objectives –
– Empathy
– Phases of the Customer Journey
– Beyond the Customer Journey

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