Learn to be on Stage to Provide the Best Service 1.0
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What does it mean to be ‘on-stage’ in a business sense? Well, it’s similar to performing, in a sense-playing a role in front of your customers and clients. Now, of course no one expects you to play an exaggerated, scripted character at work. But it’s worth considering the part you play. It’s not about being artificial or fake. It’s about figuring out what your company represents to your customers.

 

Learning objectives –
Understanding the role you play
What your company represents to your customers
Use positive language and address the customers needs

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