Leading Learning – Your Customer’s Journey 1.0
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You have a great product and customers buy your product. It would be great if it were that easy. While the customer goes from being a prospect to a customer, there are many important interactions that happen along the way. Understanding these will give you the tools you need to provide exceptional customer service. 

 

Learning objectives –
Define the customer’s journey
Examine the benefits of the customer journey
Describe the customer experience framework
Identify important tough points in the customer journey
Design your own customer journey 

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