So, you’ve closed a sale – congratulations. You may think that your job is completed. But, in fact, the hard work has only just begun. What happens next is a very crucial stage for your relationship with the customer, and it’s one that’s often overlooked. It is at this stage where you must confirm to the customer that they made the right decision buying from you. This course will explain why you really need to care about post-sale procedures.
Learning objectives –
Describe why multiple interactions matter for a successful sale
Understand the importance of a post-sale strategy
Recognize how to successfully facilitate the transfer of customers into different departments