Leading Learning – Managing Customer Feedback 1.0
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Now more than ever, customers read reviews before making a purchase decision. Feedback has become an essential part of the buying process. If you’re not requesting and acting on customer feedback, your company can’t evolve and improve. In all likelihood, your sending customers to your competition. How do you use feedback to improve your service? 

 

Learning objectives –
Define customer feedback
Recognize the importance of customer feedback
Identify different customer feedback tools
Demonstrate ways to manage and respond to customer feedback effectively 

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