Leading Learning – Handling Customer Complaints 1.0
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Customer expectations are high, and the future of your business depends on the experience you give each and every customer. However, your product or service can be flawless, but no organization is perfect. Problems happen. You can expect, at some point, you’ll receive customer complaints. So how do you handle them? 

 

Learning objectives –
Define why complaint skills are important
Describe why customers complain
Describe how to handle complaints well
Identify the power of positive language
Explain the importance of patience
Demonstrate how to be persuasive
Demonstrate the benefits of resolving a complaint 

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