Leading Learning – Customer Service in Retail 1.0
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In this course you will learn the service and selling skills to treat every customer like a Hollywood A-lister and deliver the WOW factor. It’s a scenario that all retailers dread. A poor retail experience can easily break a customer relationship, damage your organization’s brand reputation and the bottom line. The voice of the customer has never been louder and ignoring the importance of customer service and experience is no longer an option. It’s all about the customer. 

 

Learning objectives –
Define the importance of greeting a customer
Identify how to connect with a customer
Describe fitting room best practices
Develop great service at the cash register
Demonstrate how to give great customer service from start to finish 

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