Leading Learning – Creating A Customer-Centric Culture 1.0
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Do you work towards making each customer feel special and unique? Does your organization work tirelessly to make every decision in your customers best interest? When thinking about creating a customer-centric culture, rather than thinking of the customer as a customer, think of them as a partner. Their needs and ideas should be the center of your business.  

 

Learning objectives –
Define customer-centric culture
Demonstrate ways to create a customer-centric culture
Identify how to over-service
Importance of customer trust 

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