Leading Learning – Consumer Protection 1.0
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When someone buys a product or service, they should get what they paid for and be offered effective solutions if something goes wrong. This is the idea at the heart of consumer protection. Here, you’ll learn about consumer rights and the type of misleading conduct that harms consumers and should be avoided at all costs.

Learning objectives

Define consumer protection and explain why it is important

Outline some key types of misleading, unfair, and unethical trading practices

Outline some basic rights that consumers have when buying goods or services

Describe business practices that employees and organizations can adopt to treat customers fairly

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