It is incredibly important that you develop the best communication skills possible with your customers. Some of these skills include knowing how to communicate with your customer through telephone, online and in person. It involves the tone of your voice, the questions you ask, how you listen to them and even your nonverbal cues.
Learning objectives –
Describe the importance of good communication
Identify the components of effective listening and questioning
Identify the different channels of customer communication
Demonstrate the skills to effectively communicate with your customer