Leading a Customer Service Group 1.0
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Customer service has no beginning, middle, and end like a project. Customer service is never-ending – ongoing work that must change as the market fluctuates. You learn while your customers transform, and your team changes. The companies that rank high in the customer satisfaction index are in this position because their employees are well-trained, autonomous, and are can make their own decisions.

 

Learning objectives –
Leadership in Customer Service Five Don’ts of Customer Service The partnership of CX and EX

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