Know and Work with the Expectations of Those You Serve 1.0
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Knowing and working with your customer’s expectations can improve your organization. But, how do you improve your organization? By knowing and working with the expectations of your customers and by providing better ways of doing things. This will differentiate your organization from your competitors.

 

Learning objectives –
Ensure customer expectations are met
Identifying actions to take when expectations haven’t been met
Know the process and make changes slowly

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