Despite its importance, emails take healthcare workers away from their patients and customers. When working to improve the patient experience, let’s figure out how to avoid spending unnecessary time on email. This course helps you be more professional and effective in your email communications. It looks at writing professional emails and understanding when it is appropriate to use this communication method.

Learning Objectives –
– Understand the difference between corporate and private email etiquette
– Understand how to determine whether email, phone, or face-to-face communication is most appropriate
– Understand the importance of using proper voice and tone in your emails