Keys to Effective Communication 1.0
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A first impression can make a lasting impression when communicating, but this is especially true when discussing a balance due with a patient. The words said, tone, volume and speed of voice used along with non-verbal mannerisms can have an impact on the outcome of a discussion. This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.

 

* State the three keys to understanding communication.
* Recognize how energy level affects communication.
* Describe the components to verbal and non-verbal communication.

 

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