How Emotions Affect Communication 1.0
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Understanding emotions and how they impact your communication styles is important to grasp when working in customer service. Gaining insight into emotional intelligence can improve the relationships between you and your co-workers, as well as your customers. Communication is the key to successful customer service. Now, think about your everyday interactions and activities. Do miscommunications frequently happen, either for you personally or at work?

 

Learning objectives –
Developing good communication
Building emotional intelligence
Customer Emotions

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