Conflict is unavoidable. We will inevitably disagree with people, and sometimes those disagreements can become serious. However, not all conflict should be handled the same way. There are some people who are very important to us—family and friends, and in another way coworkers and bosses; there are other people whom we need for their services but with whom we have very little interaction. These low-value relationships have their own strategies for conflict resolution.
At the conclusion of this course you should have:
The definition of low-value relationships
The complete strategy for conflict resolution
The avoid strategy for conflict resolution