Four Steps of Requesting Payments from Patients 1.0
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This course identifies the Collection Communication Cycle.

 

At the conclusion of this course you will be able to:
– Cite communication style characteristics.
– Recognize your role in collecting a patient balance.
– Name the components of the Collection Communication Cycle: review, ask, listen, and close.
– Apply the Collection Communication Cycle: review, ask, listen, and close.
– Apply appropriate communication style characteristics.

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