This course will provide a fresh look at your telephone habits and identify ways to fine-tune them. By practicing key telephone skills, making gradual improvements, and applying the skills described here, you’ll become more comfortable with your telephone contacts and ultimately realize more gratifying results.
Learning Objectives –
– Understand the importance of positively representing both yourself and your organization when engaged with a patient
– Understand how to use proper phone skills
– Learn how to best handle difficult situations