Diversity and Inclusion for Business Success 1.0
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Whether you are working in customer service, working directly with clients, or working behind the scenes with colleagues, you will most certainly be working with a wide mix of people. To better understand your diverse customers and clients, you’ll need to start by having a diverse organization.

Learning objectives:
Describe how a diverse workplace can help a business better serve its customer base
Identify strategies for creating a diverse and inclusive culture that improve customer engagement

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