A thriving business in the hospitality industry means fully booked rooms. However, in this day and age, it’s necessary that businesses are always monitoring trends. The top companies know the minute they stop innovating is the moment they begin sinking. The challenge of dualism — maintaining the existing organization while developing new revenue streams at the same time — is a necessary task. When you rely on physical space as a revenue stream, doing maintenance on that physical space because of upgrades and redesigns can be risky. So how do you stay relevant, remain efficient, and provide the best service to your customers?

Learning objectives -Know your customers needs
Digital Customer Service