Developing Hospitality Teams 1.0
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A basketball team made up of average players can win a championship because of flawless teamwork, coaching genius, and superhuman determination. This situation doesn’t happen very often. Most teams have a Michael Jordan as part of their bench and his talent forces others to rise up to his level of play. Although it can happen, most employees don’t work in a silo, but instead have a skill that contributes to the success of a project or initiative that is part of a team effort. In hospitality a team environment is essential. Throughout the customer journey, various players provide interactions or services from start to finish.

 

Learning objectives –
Importance of Working in Teams
Teams Skills Requirements
Teams Roles

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