There is a commonly held belief in American culture that being direct in your communication style, especially in business, is the best
approach. Although practicing direct communication is preferred in some situations, it can often come across as harsh or severe, and
in a business setting, can demoralize employees. Therefore, learning to communicate well in an indirect fashion is a valuable business
and management skill.
At the conclusion of this course you should have:
The differences between direct and indirect communication styles
The advantages to mastering indirect communication techniques