Dealing with Difficult Situations 1.0
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There are three types of difficult situations. The first is called the conflict spiral – when things are spiraling out of control, the second is the emotional spiral – which deals with emotions during a conflict, and the third is when someone gives you an ultimatum. It’s important to understand the differences of these three situations and how to deal with each one effectively.

 

Learning objectives –
Conflict spirals
Root cause analysis
Emotional spiral

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