We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So, it’s really important to understand and avoid certain behaviors that make our customers angry. 

On completion of this course, you should:
– Understand the importance of patience and positive language when dealing with people
– Know how to communicate clearly and effectively
– Understand the basics of persuasion and closing conversations properly