Delivering great customer service is everyone’s job. Good customer service means satisfying a customer and fulfilling his or her needs. The key to understanding what that signifies is to think about your interaction from the customer’s point of view. Is the person having a great customer experience? Customer experience is how a customer feels about the interaction he or she has with you. It’s an emotional feeling. It goes beyond just meeting a customer’s expectations to exceeding and wowing them.
Learning objectives –
– Great Customer Service
– Great Customer Service Behaviors