Cultural Awareness in Hospitality 1.0
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To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations.
This is because every person is a product of their culture and it informs how they think, feel and interact with the world.
So, gaining cultural awareness is a great way to understand how each of your customers would like to be treated.
It’s up to you as a hospitality employee to use your knowledge of different cultures to provide every customer with the experience they expect and deserve. This course is here to show you how.

 

•The importance of communicating between cultures and getting it right
•Relevant differences between prominent cultures, and
•The differences between low-context and high-context cultures

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