Your employees do not just offer customer-centered culture on the front line. This attitude or mindset has to flow through your entire organization, from top to bottom. Everyone in your organization needs to embrace the idea that the customer’s best interests always come first. It should be your mission statement and company vision. By doing this, you are taking the first step into turning customers into loyal ones who become your brand champion. Everyone in your organization should understand how to turn a one-time interaction to a loyal, repeat customer.
Learning objectives –
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