Creating a Culture of Over Service 1.0
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When developing customer relationships, you should over-service to leave a lasting impression. Now, why is this important? Can you think of a situation where you thought, “This was amazing, look what they just did?” That’s over-service. That little extra touch, whatever it is, will bring your customer back. Over service will propel you and the customer to talk to other people about it.

 

Learning objectives -A personal touch
Reciprocity
Being a VIP

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