Conflict Management 3.0
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Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today’s market more than ever. Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes with other members of the team. This course provides delegates with the knowledge needed to understand conflict and new skills that can be confidently used to manage conflict in the workplace. 

 

– How Conflict is Perceived
– Conflict Fable – The North Wind and The Sun
– React and Attack – Conflict Is A Fact Of Life
– Conflict Conversations – A 7 Step Plan

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