Communication is the act of transferring information from one place to another. But in reality, it’s complex and one of the most important skills for a manager. Good communication provides information needed by employees to accomplish their work and it fosters engagement, trust and commitment. As a manager, being able to clearly and succinctly describe your vision and what you want done is extremely important for employee engagement and productivity.
Learning objectives –
– An understanding of the impact of poor communication
– Skills to enhance your communication
– An understanding of the focused listening approach