Characteristics of a Value-Centered Operation 1.0
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When building a service-centered organization, your number one focus should be the customer experience. It also means you will go above and beyond by showing quality, integrity, and efficiency characteristics. All of this positively impacts the customer’s experience causing them to notice the change.

 

Learning objectives –
Focus on a value-transfer approach
Define the value-transfer approach
Review a value-transfer approach case study

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