Administration of a Collective Bargaining Agreement 2.0
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When your business operates under a collective bargaining agreement, it means that its employees are unionized and have negotiated a contract acceptable to both employees and management. When employees feel mistreated or that their contract was breached, there is an official union process—a grievance—that is used to resolve the issue. This is a formal negotiation in which certain practices must be met.

At the conclusion of this course you should have:
The general practices for handling grievances of unionized employees
Some examples and categories of employee grievances

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